Privacy Policy | Vibrantcar

1. Introduction

Vibrantcar Rentals Private Limited ("Vibrantcar", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chauffeur-driven car rental services, website, and mobile applications.

By using our services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

Full name and contact information (email, phone number, address)
Identification documents for verification purposes
Payment information (processed securely through Razorpay)
Booking preferences and travel details
Communication preferences
Pickup and drop-off location details
Special requirements or preferences for chauffeur services

2.2 Automatically Collected Information

Device information (IP address, browser type, operating system)
Website usage data and analytics
Location data (with your consent)
Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information from third parties, including payment processors (Razorpay), analytics providers, and business partners.

3. How We Use Your Information

We use your personal information for the following purposes:

Process and manage your chauffeur-driven bookings and reservations
Provide customer support and respond to inquiries
Process payments and prevent fraud
Send booking confirmations and service updates
Coordinate chauffeur and vehicle assignments
Improve our services and develop new features
Comply with legal obligations and regulatory requirements
Send marketing communications (with your consent)
Analyze website usage and optimize user experience

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

Payment processors (Razorpay) for transaction processing
Analytics providers for website performance monitoring
Customer support platforms
Marketing and communication services

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL encryption for data transmission
Secure payment processing through Razorpay
Regular security assessments and updates
Access controls and authentication systems
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Opt-out: Unsubscribe from marketing communications
Restriction: Request restriction of processing

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and advertisements
Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Vibrantcar Rentals Private Limited

Address: P. No. 3, Sahdev Nagar, Niwaru Road, Jhotwara, Jaipur - 302012

Phone: +91-7300782140 / +91-7069982140

Email: contact@vibrantcar.com

Privacy Inquiries: contact@vibrantcar.com